Return & Refund

At Elite Mart, we are committed to ensuring that you are completely satisfied with your purchase. If you're not happy with your order, please read our Refund & Return Policy carefully.

3.1. Return Eligibility
You may return most products within 7 days of receiving your order if the product is:

• Defective or damaged

• Incorrect item received

• Not as described

The product must be unused, in its original packaging, and in resalable condition.

3.2. Non-Returnable Items
Some items cannot be returned or exchanged, including:

• Perishable goods (e.g., food, flowers)

• Customized or personalized products

• Hygiene products (e.g., beauty products, undergarments)

3.3. Refund Process
If you are eligible for a refund, we will process it once the returned product is received and inspected. Refunds will be issued to the original payment method. If you paid via Cash on Delivery (COD), a bank transfer will be arranged.

3.4. Return Process
To initiate a return, please contact our customer support team at [insert email/phone number] within 7 days of receiving your product. We will provide you with instructions for returning the item.

3.5. Shipping Costs
If the return is due to a defect, damage, or an incorrect product being shipped, we will cover the return shipping costs. Otherwise, you will be responsible for the shipping fees.

3.6. Exchanges
If you'd like to exchange a product for a different size or color, please follow the same return process and place a new order for the replacement item.

3.7. Cancellation Policy
You can cancel your order before it is processed for shipment. If your order has already been shipped, the standard return policy applies.