Shipping Policy

At Elite Mart, we’re committed to providing our customers across the UAE with fast and reliable delivery. Please review our shipping policy below for details on how we handle and deliver your orders.

Shipping Coverage

We currently ship all over the United Arab Emirates. Unfortunately, we do not offer international shipping at this time.

Processing & Delivery Time

• Orders are processed and shipped within 1–2 business days after confirmation.

• Delivery usually takes 2 to 3 business days depending on your location.

• Orders placed on weekends or public holidays will be processed on the next working day.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) for all orders within the UAE. Please ensure you have the exact amount ready at the time of delivery, as drivers may not carry change.

Shipping Fees

• Standard Delivery (2–3 days): AED [insert your rate here]

• Free Shipping: Available on orders above AED [insert threshold, e.g., 200].

Order Tracking

Once your order has been shipped, you’ll receive a confirmation message with delivery details.

Delayed or Missing Deliveries

While we strive to deliver on time, unforeseen circumstances (e.g., weather conditions, courier delays, or incorrect addresses) may cause slight delays.
If your order hasn’t arrived within the expected time frame, please contact our support team at [insert your support email or phone number].

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange a replacement or refund as per our return policy.